25 Public Officers were awarded for exemplary customer service at the Public Service Star Membership Club pinning ceremony.
The ceremony was held at the Government House Reception Hall where awardees were personally congratulated by His Excellency the Governor Mr. John J. Rankin and Deputy Governor Mr. David D. Archer Jr for their high level of commendations from customers.
The Governor noted in his congratulatory remarks that while awardees were being pinned by the Deputy Governor and himself, they have in actuality received these accolades courtesy of the public.
“You are receiving these awards because of the highly positive feedback you have received from your customers through the Rate Us system. So, this isn’t an award just given to you by the Governor and Deputy Governor, but also the public who recognised you and rated you for all that you do,” the Governor said.
Meanwhile, the Deputy Governor chose to remind the honourees of their fellow officers who have not yet reached their potential to deliver excellent customer service.
“It’s not good enough to be great by yourself. You know within your own departments there are persons who don’t live the mantra or ethos of serving customers well every single day like you do. Collectively, we have to work together. So, while you are being continuously praised, I want you to bring someone else along with you,” Mr. Archer explained.
Ms. Adrienne Duchene from the Immigration Department spoke on behalf of the awardees and mentioned the importance of Public Service Star members setting the example.
“Fellow awardees, we have done well and we are being recognised for doing our jobs well. I am proud of you and you are to be proud of yourselves too. Each one of us can help change the culture of the Public Service by continuing to be the example we need our co-workers to be. Are you willing to take on the task? I know I am,” Ms. Duchene said.
The Public Service Star Membership Club is an award scheme based on the Government’s Rate Us platform, which allows the public to rate the service they’ve received from various public officers through an online form. With just one (1) positive review, referred to as a “commendation,” a public officer is entered into the club. A minimum of five (5) commendations earns officers a Bronze Star Membership. A minimum of ten (10) is required for Silver Star Membership, twenty (20) for Gold Star Membership, and thirty (30) to be considered an Elite Star Member.
The newest Public Service Star Membership Club awardees are:
Dwaheil Donovan, Immigration Department – Bronze Star Membership
Carla Morton, BVI Post Office – Bronze Star Membership
Janice Callwood, BVI Post Office – Bronze Star Membership
Shanesen Turnbull, BVI Post Office – Bronze Star Membership
Shona Bertrand, BVI Post Office – Bronze Star Membership
Kiarah Daniel, Civil Registry and Passport Office – Bronze Star Membership
Kiwana Gordon, Civil Registry and Passport Office – Bronze Star Membership
Shannel Frett, Civil Registry and Passport Office – Bronze Star Membership
Sally Penn, Department of Motor Vehicles – Bronze Star Membership
Adrienne Duchene, Immigration Department – Bronze Star Membership
Denice Rouse, Immigration Department – Bronze Star Membership
Iona Fahie, Collins, Immigration Department – Bronze Star Membership
Latoya Todman, Inland Revenue Department – Bronze Star Membership
Stacy Christopher-Smith, Ministry of Communication and Works – Bronze Star Membership
Eris James, BVI Post Office – Silver Star Membership
Chamanda Smith, Civil Registry and Passport Office – Silver Star Membership
Gavin August, Civil Registry and Passport Office – Silver Star Membership
Damita Romney, Department of Motor Vehicles – Silver Star Membership
Kyshlyn Meyers, Department of Motor Vehicles – Silver Star Membership
Felina D. Moss, Civil Registry and Passport Office – Silver Star Membership
Tori Hillhouse, Deputy Governor’s Office – Gold Star Membership
Deria Joseph, Department of Motor Vehicles – Elite Star Membership
James Richards Department of Trade, Investment Promotion & Consumer Affairs – Elite Star Membership
Beverly Smith, Ministry of Education, Youth Affairs and Sports – Elite Star Membership
Evette Christian, Ministry of Education, Youth Affairs and Sports – Elite Star Membership
Individuals can access the Rate Us system at https://rateus.gov.vg to rate the service that they have received while utilising a public office. Alternatively, the Customer Service Care Centre can be reached at firstname.lastname@example.org and 468-3701.