Next week, Roadtown Wholesale Trading Ltd. will officially launch a new arm of their wholesale services with a Customer Service Centre located on their Pasea Estate compound. This launch will include a week-long celebration from 29th April with a grand culmination activity on 3rd May. The launch will seek to acclimatize the business community with the functions of the Customer Service Centre through informational sessions, on-site sampling, wholesale specials, entertainment, and nuggets from specially invited guests.
For business customers seeking to have a quick but high service turn around the center offers you a hub to walk in and access thousands of products within their food and beverage portfolio with a twenty-minute turnaround guarantee on small orders.
“We are very excited about the accessibility and convenience our new customer service center will offer wholesale customers. The idea is for customers to have an option for stopping in, placing small orders, sitting and enjoying light refreshments, chatting with our team while their orders are processed and brought to their vehicle,” said Raphael Winter, Sales Director at Roadtown Wholesale Trading Ltd.
Positive Customer Impact
Many customers have already benefited from using the center during its soft launch, and feedback encouraged some adjustments, bringing the initiative to this point of confidently serving the wider business community. Anthony John, a food truck owner, started using the customer service center recently and appreciates the quick turn-around for last-minute, same-day orders.
“The fact that I could stop in and place an order for three cases of wings and two cases of fries, wait comfortably in the a/c, and then watch the guys deliver them to my car in 15-20 minutes is a real gamechanger,” said Malo’s Wing Truck owner, Anthony John. “Gailene and her team are very efficient, and it takes the pressure off of small businesses like mine with buying items at retail cost just to have stock that can fill a gap.”
For even quicker service, customers can call in orders at 284-347-1066 and alert the telesales representatives of their intent to pick up the goods at a particular time. This update was partly driven by customer suggestions and is a part of Roadtown Wholesale Trading Ltd.’s commitment to delivering an improved service product that is easy for business owners based on their unique schedules.
The service team at the center has a combined 119 years of service experience with a wide knowledge of products and substitutions. This helps provide customers with a one-stop shop for their needs. The team is led by Telesales Supervisor, Gailene Bentinck, along with four other telesales representatives, an on-site billing clerk and cashier. The center is accessible from 7:30am to 6:00pm on Monday to Friday and 8:00am to 6:00pm on Saturdays.
Founded in 1975, by Peter Haycraft, Roadtown Wholesale Trading Ltd. is the largest wholesale trader of business-to-business products in all categories of goods in the British Virgin Islands.