The Government of the Virgin Islands has taken a significant step towards improving public service delivery with the launch of a comprehensive Customer Service Experience Framework. The framework, introduced by the Director of Customer Service, Ms. Kedimone Rubaine, establishes customer service standards, strategies, and formal guidelines for interactions with clients across various government offices and … Continued
The BVI Asia Trade Mission, led by Deputy Premier and Minister for Financial Services, Honourable Lorna Smith, has concluded its roadshows in Beijing and Shanghai, with more than 300 industry representatives and professionals present for two days of informative speeches, panel discussions, and networking on the BVI’s financial services product offerings. The delegation also held … Continued
The Department of Immigration has been honoured with the prestigious title of ‘Most Improved Department’ according to the latest edition of the Public Service Customer Service Newsletter. This recognition is based on statistics from the RATEUS platform, a comprehensive tool for evaluating government service delivery. The Department of Immigration’s remarkable progress in enhancing efficiency, transparency, … Continued
The Department of Waste Management is set to relaunch its house-to-house garbage collection programme for a four-month pilot period starting from June 3 until September 30. This initiative, aimed at improving waste management strategies, will service selected areas in Tortola, Virgin Gorda, and Jost Van Dyke. Director of the Department of Waste Management Marcus Solomon … Continued
Human resources teams within government ministries are now empowered to manage the key human resources functions of public officers within grades 1 to 12, marking a significant step forward in the management of the public service. This development follows the recent signing of an expansion agreement by His Excellency Governor Daniel Pruce, authorizing officers to … Continued
The Law Enforcement Review Report is set to be laid before the House of Assembly this week. Following this presentation, the report will be made available to the public, marking a crucial step in the government’s commitment to improving the territory’s law enforcement and justice systems. His Excellency Governor Daniel Pruce confirmed the completion of … Continued
Premier Dr. the Honourable Natalio Wheatley has lauded the Sixth Quarterly Review on the government’s implementation of the Commission of Inquiry (COI) Recommendations, describing it as “fair, balanced, and factual.” The report, presented by His Excellency Governor Daniel Pruce last Friday, highlighted significant progress while noting the need for an extension of the deadline to … Continued
The Virgin Islands Public Service Learning Institute (VIPSLI) has successfully completed its Public Service 101 course on the island of Jost Van Dyke, marking the third of the Territory’s four main islands where the training has been conducted. Over the three-day course, public officers from various critical departments on Jost Van Dyke received comprehensive information … Continued
Premier Dr. the Honourable Natalio Wheatley and Minister for Health and Social Development Vincent Wheatley are attending the Fourth International Conference on Small Island Developing States (SIDS) in Antigua and Barbuda. The conference, which runs from May 27 to May 30, is centered on the theme “Charting the Course Toward Resilient Prosperity.” The Virgin Islands … Continued
Junior Minister for Tourism and Culture Hon. Luce Hodge-Smith expressed a mix of pride and resolve as she reflected on accomplishments and challenges marking one year since taking office. Delivering remarks during the Territorial Address, the Representative for the 4th District said while the past year has flown by, her eagerness to drive progress in … Continued
